Help & Support

Hub admins can configure branding and communication defaults for their team

written by
Zoe Nagara
Last updated:
January 20, 2023

As an admin, you want to be confident that all the researchers on your team are sending professional and on-brand communication to your panel. After all, these are living, breathing, paying customers you’re talking to so the stakes are high! 

As research teams scale and study volume grows, we often hear from admins that they no longer have time to provide manual training and oversight for all the research happening across their organization.

Good news: we’ve rolled out new default settings that allow admins to provide communication guardrails for the whole research team.

👉 Get started from the following pages within the “My Team” dropdown menu: Branding, Email Templates, Page Templates, Domain Settings.

Admins will be able to configure defaults for:

  • Email themes: set branding defaults for all participant emails
  • Email templates: preset templates to auto-populate based on study type & format
  • Sender profiles: regulate how sender profiles may be used
  • Confirmation page: edit the default post-apply confirmation page

💡 Note that while admins can create a default email theme, template, and sender profile to guide teams toward the best and safest options, researchers are still able to select alternatives if they need to.

💡 Learn about the differences between admin and researcher roles, and how to assign users to roles in our team roles support guide.

Set a default email theme

Email themes - available on our essential, premium, and enterprise Hub subscriptions - are used to style your emails. You can upload your company logo, and use our HTML & CSS editor to adjust fonts, colors, button stylings, margins and more, to match your brand. Learn more in our email themes support guide.

Teams often create multiple email themes for different sub-brands, products, customer segments, or other use cases. As an admin, you can now set a default theme for all new Hub projects — for example the theme representing your parent brand — to guide researchers towards the best and safest option.

👉 Get started from the “Branding” page in the “My Team” dropdown. Click on the ellipsis alongside the email theme you want, and select “set as default”.

Set up default email templates

Email templates are used to create and manage content for all the automated emails sent to participants throughout the course of a study. Custom email templates are available on our essential, premium, and enterprise Hub subscriptions. Teams will often create template sets that correspond with all the combinations of study type (e.g. 1-1 interview) and format (e.g. online) that their team commonly runs, then reuse these templates for future studies of that same type and format. Learn more in our email templates support guide.

As an admin, you can now specify the default templates you want your team to use for each combination of study type and format. Once set, default templates will auto-populate in the project builder whenever a researcher on your team launches a study of that type and format.

👉 Get started from the “Email Templates” page under the “My Team” dropdown menu. Click on the ellipsis next to any template set to view available actions, and select “★ Set as Default”. You can also view and manage all default templates together under the new “Defaults” tab.

Regulate how sender profiles are used

Participants are more likely to trust and respond to emails from those they recognize. Sender profiles give you control over the “from” address that all the automated emails for a Hub project are sent from. Learn more in our sender profiles support guide.

Note that using sender profiles requires you to first authenticate your domain, a feature that is available on both Hub premium and enterprise subscriptions.

As an admin, you can now set a default sender profile for your research team. You have two options:

  • Option 1: Set the default sender profile to
  • Option 2: Set the default sender profile to match a researcher on the project

If you choose the second option, the sender profile field on new Hub projects will be pre-populated with the project owner’s sender profile, if available. If it’s not available, the system will search for a sender profile of any project collaborator and apply it as a back up. We’ll also group together all project owner and collaborators’ sender profiles within the dropdown, so they can easily be found and applied to the project. If no researchers on the project have a sender profile, the field will be left blank by default, and a researcher will need to manually select an option before launching the project.

👉 Get started from the “Domain Settings” page under the “My Team” dropdown menu.

Customize the default confirmation page

As an admin, you can now edit the default confirmation page that participants see after applying to a study. Customize the page header and body copy, apply text formatting with a simple WYSIWYG editor, and preview changes. Updates that admins make to this page will be applied to all projects launched by their team.

👉 Get started from the “Page Templates” page under the “My Team” dropdown menu.

Benefits of setting up defaults and customizations for your team

  • Set communication guardrails for all Hub research projects, org-wide
  • Maintain brand consistency and build trust with your panel of customers
  • Free up time you and your research ops team spend on platform training and manual oversight
  • Free up time researchers may have spent searching for the most relevant theme or template to use

💡 Again, remember that while admins can create a default email theme, template, and sender profile, these selections are not “locked”, researchers are still able to select alternatives for their own projects if they need to.

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