The Research Home for Teams

A powerful system for managing research teams, panels, governance, and reports across your org
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Panels: Organize your participant population and control access
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Teams: Empower teams with the right templates, customizations, & guardrails
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Reports: Track budgets, monitor activity, and prove impact
Teams Create Panel
Scale without chaos

Your home base for managing impactful research

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Flexible setup for any team

Configure panels and teams for any scenario – group by audience, region, product line, or opt-in status. Members can belong to multiple teams, participants to multiple panels, and access can be granted at any level.

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Streamlined onboarding

Onboard new team members quickly with all the right guardrails and templates in place to confidently launch a study, access curated panels, and safeguard the participant experience.

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Real impact

Get visibility into org-wide research activity, spend, and effectiveness with robust reports and dashboards. All the data you need to prove research value, make budget decisions, and keep the entire research practice on track.

Trusted by 1,000+ research teams including Microsoft, Zendesk, and Atlassian
Self-guided demo

Teams, panels, and reports–in action

Take a guided tour ▶️ Build out teams and panels, fine-tune permissions, and reveal powerful insights.

Scale research without sacrificing quality

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“We’ve built a repeatable, well-governed process using Hub. It helps us keep things fair for participants and consistent for researchers.”

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-Maria Rosala, Director of Research | NN/g
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Enterprise features

A powerful system built for scale

Everything you need to manage multiple teams, panels, and studies. Built for enterprise flexibility and control.

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Participant panels

Organize participants and control access by creating panels based on product line, region, opt-in status, or any use case.
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Team management

Organize users into teams to customize panel access, branding, logos, templates, budgets, and other settings.
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Research reports

Get instant visibility into org-wide research activity, spend, and impact with in-app dashboards.
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Enterprise-grade platform

Scale research confidently with multi-team infrastructure, enterprise-level security, custom onboarding, and strategic support.

For Research Operations, here’s a platform that just gets it

Explore User Interviews for ReOps
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FAQs

What are Hub panels, and how should I use them?

Panels are custom groups of participants in Research Hub. They help you organize your participant database and control which team members have access to specific participants, making it easier to protect data and run targeted research.

Panels can be created based on any criteria. For example, you can organize participants by product or persona, create an opt-in only panel, or use panels to safeguard your high-value participants.

To learn more, check out our academy lesson on managing access with Hub panels and the panels how-to support guide.

What are Hub teams, and how should I use them?

Teams are groups of Hub members with controlled access to panels, shared assets, and customized settings. 

How you set up teams depends on your organization's needs, but as an example: you could create one team for your marketers who use Research Hub for high-level brand research—with their own set of branding, templates, and other custom settings—and a different team for your UX researchers, who will likely want to use different product-specific branding and customizations for their area of focus.

To learn more, check out our academy lesson on organizing members into Hub teams and the teams how-to support guide.

What kind of metrics are included in Reports?

Reports consolidate your most important metrics into one easy-to-use dashboard:

  • Budgeting and spend tracking: Break down costs by team, project, or participant segment to optimize spend and plan smarter for the next quarter.
  • Team activity and operations: Keep a pulse on active studies, recruitment status, and team bandwidth.
  • Research impact metrics: Prove the value of your work with data that connects research outputs to business outcomes.
Is User Interviews good for enterprise research operations?

Yes–User Interviews is built to scale with your org. From unlimited seats and customizable roles/permissions to compliance, collaborative workflows, and multi-team infrastructure, it’s designed for enterprise-grade research operations at any scale.

Research Ops teams can confidently manage multiple panels, multiple teams, and multiple studies, all while improving collaboration across departments, and enforcing governance standards. Specific governance features include invite rules, activity logs, and NDA collection.

With dedicated customer success support and proven success in complex orgs, it’s a trusted choice for large, research-mature teams.

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