The complete platform for recruiting reliable research participants

User Interviews provides a full suite of participant recruitment and management tools, covering every step of the process. Core features include audience targeting to source the right participants from our panel, screener surveys to qualify them, automated scheduling to reduce back-and-forth, and built-in research incentives to handle payments. Integrations with popular survey and testing tools make it easy to embed research recruitment into your existing workflow. Reports and team features extend functionality for collaboration, governance, and visibility across scaled research orgs. Together, these features are designed to cut down on manual work, improve insight quality, and make research faster and more reliable.

Scheduling in User Interviews is designed to eliminate time-consuming coordination. We offer two scheduling options – create manual timeblocks for more control, or else connect your calendar and turn on smart scheduling and our system will automatically book times when you’re free. Either way, researchers can set their availability directly in the platform, and participants choose the times that work best for them. Calendar integrations with Google and Microsoft Outlook keep everything synced, while automated reminders reduce no-shows and keep sessions on track. Teams and participants can manage rescheduling quickly if plans change, without the email back-and-forth. The goal is to keep research running smoothly so researchers can focus on the insights, not the logistics. 

Yes, incentives are fully embedded into User Interviews, so you can manage participant payments without leaving the platform. Participants can choose from a huge variety of options, including prepaid cards, gift cards, and charitable donations. Payments are processed quickly, tracked automatically, and provide participants with a seamless experience. The built-in system also makes it easy for teams to manage incentive budgets, avoid payment errors, and keep participants motivated to show up and engage. With incentives handled end-to-end, teams save time and participants get paid reliably.

User Interviews offers native integrations with a wide range of research tools. Survey platforms like Qualtrics, SurveyMonkey, and Typeform are supported, making it easy to recruit participants for qualitative, quantitative, or hybrid surveys. Video conferencing tools like Zoom and Google Meet can be connected for running live moderated sessions. We also offer integrations with more specialized usability testing and market research software. For advanced use cases, the Recruit API allows teams to embed participant sourcing directly into custom workflows or client-facing platforms. These integrations ensure that recruitment and logistics never operate in isolation, but work hand-in-hand with the tools your team already uses.

Yes, User Interviews offers two APIs. The Recruit API allows you to embed participant sourcing directly into your own systems or tools. Instead of using our interface, you can programmatically access our panel and build custom recruiting workflows into your own research stack. This is especially valuable for high-volume research agencies who need maximum speed and flexibility, and research tool partners who want to extend recruitment capabilities to their own customers. 

We also have a Hub API for Research Hub customers to sync panel data from CRM tools like Salesforce, and build other data automations via Zapier and Census.

With access to a vast research panel of more than 6 million people worldwide, you can recruit across industries, demographics, and job roles. Whether you need specific professional backgrounds, consumer segments, Gen Z testers, users of assistive tech, or niche domain experts for specialized studies, our targeting and screening tools make it possible to pinpoint the exact right audience for your research.

User Interviews supports a wide range of research methods, from moderated interviews and usability testing to large-scale market research surveys, accessibility studies, and even emerging use cases like AI model training. Researchers rely on our platform for everything from early concept validation to continuous discovery and longitudinal projects. Whatever your research style, we streamline participant sourcing and recruitment logistics to get you the highest quality insights as quickly as possible.

Yes, User Interviews follows enterprise-grade security standards to protect both researchers and participants. We are SOC 2 certified, GDPR and CCPA ready, and provide tools for NDA collection, data consent workflows, PII masking, and data governance. Admins can manage roles, permissions, panel access, and contact rules to ensure team compliance at scale. Security and trust are built into the platform, so research can move quickly without compromising privacy.