Effective Date: November 20, 2019
We collect Personal Information and Other Information about Users in connection with the Services. For the purposes of this Policy, “Personal Information” is information that does or can be used to identify you, such as your email address or phone number. “Other Information” is any information we collect that is not Personal Information.
We may combine Personal Information with Other Information, in which case we will treat the combined information as Personal Information. We also may combine information that we have about you with additional information that we,Researchers, or other third parties collect in other contexts—such as our communications with you via email or phone, your responses to project screening questions, your customer service records, or any feedback provided by a Researcher.In those circumstances, we will treat the combined information as Personal Information.
Information About Participants
If you are a Participant, we may collect the following Personal Information about you:
We may also collect Other Information about you, including but not limited to:
In addition, Researchers may ask you to fill out screening questions to help them select Participants. We collect your answers to those screening questions and use that information as described in this Policy. We also collect messages you send to us through our “Contact Us” or other messaging features, as well as the messages that you send to other Users through our Services. In addition, we may ask you follow-up questions and collect your answers to such questions.
NOTE: please do not submit any Sensitive Information (defined below) to or through the Services in response to any question or request from a Researcher.
In certain situations, Participant accounts in the Services are created by Researchers to enable those Participants to participate in projects and research of a particular Researcher only, and not projects or research of any other Researcher (“Researcher-Affiliated Participants”). In these cases, Researchers and/or Researcher-Affiliated Participants enter information about Participants directly into the Services for use solely in connection with the applicable Researcher’s project(s). Such Participants do not have individual accounts separate from the Researcher, unless such Participants create separate, independent accounts with us. All of our collection and use of your information in this context is on behalf of the Researcher, and not on our own behalf. All references to Participants in this Policy also apply to Researcher-Affiliated Participants, except where a separate section for Researcher-Affiliated Participants is provided.
Information About Researchers
If you are you a Researcher, we may collect the following Personal Information about you:
If you are a Researcher, we may collect information about you and your research project(s), including but not limited to:
When required, we will collect your credit card or other payment information. We use third-party payment service providers to process payments on our behalf, and as a result we do not ourselves store your credit card number or other payment information.
In addition, we collect messages you send to us through our “Contact Us” or other messaging features. We also collect messages you send to other Users through our Services.
Information About All Users
We collect information about Users automatically through the Services. This may include information such as your IP address and domain name, your Internet service provider, the date and time of your visit, your use of the Services during your current session and over time (including the pages you view and the files you download), the URLs from the websites you visit before and after navigating to the Services, your computer’s operating system and browser type, your software and hardware attributes (such as device IDs, device OS, and device type), search keyword and search engine, and your general geographic location (e.g., your city, state, or metropolitan region). Such information may be considered Personal Information under certain applicable law. We collect such information using the following technologies:
In addition, we may offer you the ability to refer a friend to our Services. If you use this feature, we may ask you for information needed to contact the referral, such as your friend’s name and email address. We will automatically send your friend an email stating that you referred your friend. We may, from time to time, continue to send messages to your friend as a reminder of your invitation. If your friend wishes to stop receiving these messages, your friend can follow the “unsubscribe” link at the bottom of any message. By providing your friends’ names and email addresses, you represent that you have the authority to do so and that such individuals have consented to the disclosure of their information for these purposes.
How We Use Your Information
Information About Participants.
If you are a Participant, we use your information to:
Information About Researcher-Affiliated Participants.
If you are a Researcher-Affiliated Participant, we use your information to:
For information about how the applicable Researcher will use your information, please contact the applicable Researcher.
Information About Researchers.
If you are a Researcher, we use your information to:
Information About All Users.
For all Users, we use your information to:
How We Share Your Information
We may share your information with the following third parties:
Personal or Other Information related to your racial or ethnic origin, political opinions, religion or other beliefs, health or sex life, criminal background or trade union membership, and other similar information may be considered “Sensitive Information” under certain applicable law. We sometimes collect Sensitive Information when you create an account in the Services. For example, if you are a Participant, we may request that you provide information about your ethnicity. By entering such information, you consent and agree that we may use such information in accordance with this Policy.
If you are a Participant, please do not submit Sensitive Information to or through the Services in response to any question or request from a Researcher.
If you are a Researcher-Affiliated Participant, your applicable Researcher may ask you screener questions that involve Sensitive Information. The applicable Researcher is the controller of that information and we do not use it for our own purposes other than to provide the Services to the applicable Researcher as described in this Policy.
We may partner with certain third parties to collect the information discussed above and to engage in analytics, auditing, research, and reporting. These third parties may use web logs, pixel tags, or other technologies, and they may set and access cookies on your computer or other device.
In particular, the Website uses Google Analytics, Mixpanel, and Hotjar to help collect and analyze certain information for the purposes discussed above.
· To opt out of Google Analytics, click here: https://tools.google.com/dlpage/gaoptout
· To opt out of Mixpanel, click here: https://mixpanel.com/optout
· To opt out of Hotjar, click here: https://www.hotjar.com/legal/compliance/opt-out
For more information about how these third parties collect and use your information, please see their privacy policies.
“Do Not Track”
Like many other websites, our Website does not respond to “do not track” browser headers.
Third-Party Links, Websites, Apps, and Communication Technologies
Our website and the Services may contain links to and from websites and apps of other third parties. If you follow a link to any of these websites or apps, please note that these websites and apps, and any services that may be accessible through them, are operated and controlled by third parties and have their own privacy policies. A link to any third-party site does not imply that we endorse or accept any responsibility for the content or use of such site. We encourage our users to be aware when they leave the Services and to read the privacy policies applicable to such third-party websites and apps. Similarly, Researchers may survey or otherwise communicate with Participants via phone, email, videoconferencing, or other communication methods not provided, facilitated, or endorsed by us. These technologies have their own privacy policies and are not covered by this Policy.
We use commercially reasonable physical, electronic, and procedural safeguards to protect your information against loss or unauthorized access, use, modification, or deletion. However, no security program is 100% secure, and thus we cannot guarantee the absolute security of your Personal or Other Information.
We retain information for as long as reasonably necessary to deliver our Services to you or to fulfill the purposes described in this Policy or as required by law. For example, we may retain your information for as long as you maintain your User Interviews account so that you can participate in or post multiple research projects overtime. If you are a Participant and deactivate your account, we will delete your Personal Information after 90 days. If you are a Researcher and deactivate your account or end your agreement with us, we will delete all Researcher-Affiliated Participant Personal Information associated with your account after 90 days. However, we reserve the right to retain any information required under applicable law.
Your Choices and Access to Information
You have the right and ability to edit your User Interviews account information on our Services at anytime by logging into and updating your account. You may access, amend, and/or request deletion of certain information to the extent permitted under applicable law. To make such requests and/or inquire about such rights, please send us an email at firstname.lastname@example.org. For your protection, we may only implement requests with respect to the information associated with the particular email address you use to send us your request, and we may need to verify your identity before implementing your request. We will attempt to comply with any reasonable requests for accessing, amending, or deleting your information.
Researcher-Affiliated Participants: If you are a Researcher-Affiliated Participant, please contact the applicable Researcher with requests related to your information. We are not a “controller” of the Personal Information of Researcher-Affiliated Participants, and will pass any requests along to the Researchers, but cannot respond to your requests directly. We do not control or own Personal Information of Researcher-Affiliated Participants, and only process such Personal Information on behalf of the Researcher with whom you are affiliated. In such cases, we process Personal Information in accordance with our agreements with Researchers and to the extent necessary to comply with applicable law. To the extent instructed by a Researcher and in accordance with applicable law, we will reasonably assist a Researcher to comply with Participant requests by providing relevant information and support to the particular Researcher to enable it to comply with the request.
We do not knowingly collect information from children under the age of 18 and do not target our Services to children under 18. If you are under 18, please do not use the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this prohibition. If you have reason to believe that a child under the age of 18 has provided information to us, please contact us, and we will endeavor to delete that information from our databases.
Information for California Residents
If you are a California resident, you have a right to request certain information with respect to the types of information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be sent to email@example.com. This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your certain information shared rather than providing the above described information. To that end, you may request that we do not disclose certain of your information to unaffiliated third parties for their own direct marketing purposes by contacting us by email at firstname.lastname@example.org.
If you are a California resident under 18 years of age and a registered user of our Services, you may request that we remove content and information that you post on our Services. To obtain removal of such content and information, please send us an email at email@example.com with a short description of the content or information you would like to have removed. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
Information for Users Outside the United States
The information that we collect through the Website and in connection with the Services is transferred to and processed in the United States for the purposes described in this Policy. We may also subcontract the processing of such information to, or otherwise share information with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using our Services or accepting our Policy, you expressly consent to such transfer and processing.
You may have the right, in accordance with applicable data protection laws: to request access to, rectification of, and/or erasure of your information; to seek restrictions on the processing of your information; to object to certain processing of your information; and to exercise a right of data portability.
Where any processing of information is solely dependent upon your consent, such as marketing to you, you have the right to withdraw such consent at any time.
Where you believe that we have not processed your information in accordance with the applicable data protection laws, you may lodge a complaint with the respective supervisory authority/data protection regulator.
The provision of information by you will be for contractual, marketing, or analytical purposes as referred to above. If we do not have access to such information from you, then we will not be able to undertake the above types of services for you.
We may withhold information where the search for that information would required is proportionate effort or have a disproportionate effect due to, for example,the cost of providing the information, the time it would take to retrieve the information, or how difficult it may be to obtain the information requested.
To inquire about or exercise your rights in accordance with applicable law, please contact us at firstname.lastname@example.org.
If you are a resident of the European Economic Area, you have certain rights regarding our use of your Personal Information. Some of these rights, e.g., the right to be forgotten or the right to request that we transfer your Personal Information to another company, will only apply in certain circumstances. Generally, these rights will not be available if there is an outstanding agreement or ongoing business relationship between us, if we need that information to continue to provide the Services to you, if we are required by law to keep the information or if the information is relevant to a legal dispute.
UI is the data controller of Personal Information that you provide to us if you are a Researcher,Participant, User, or website visitor, but not if you are a Researcher-Affiliated Participant, and the purposes of our processing of Personal Information are described in this Policy, our Terms of Service and/or other commercial agreement you have entered into with us. In this context, we process Personal Information on the following bases: (i) when the processing is necessary for purposes of our legitimate business interest in conducting our business. We take into account any risks to your fundamental rights and freedoms in assessing these purposes (including your right to privacy); (ii) when the processing is necessary for us to comply with our legal obligations; (iii) when you give us consent to process your Personal Information; and (iv) when such processing is necessary in order to enter into or perform a contract you have entered into with us, such as providing the Services. We may also process Personal Information on other bases permitted by the GDPR and applicable laws.
If you are a Researcher-Affiliated Participant, we are a “processor” of your Personal Information only, and the purpose of our processing is to fulfill our contractual obligations with your respective Researcher.
We have listed the rights you have over your Personal Information and how you can use them below. These rights are subject to restrictions under European data protection law and,subject to the exemptions in that law, may only apply to certain types of information or processing.
You also have a right to object to us processing your Personal Information in certain circumstances. You can ask us to stop processing your Personal Information at any time. In certain circumstances, we may not be able to do this or may not be required to do this. For example, if we have an ongoing business relationship, if we required by law to keep it, or if it is relevant to a legal dispute, then we may not stop processing your Personal Information.
You have the right to file a complaint concerning our processing of your Personal Information with your national data protection authority. If you are in the EEA, find your local DPA [https://edpb.europa.eu/about-edpb/board/members_en]. If you are in the UK, the Information Commissioner’s Office can be reached [https://ico.org.uk/]. If you are in Switzerland, please check [https://www.edoeb.admin.ch/edoeb/en/home.html].
We have appointed GDPR-Rep.eu as our EU Representative according to Art 27 GDPR. If you want to make use of your GDPR data privacy rights, please visit: https://gdpr-rep.eu/q/16452617
Maetzler Rechtsanwalts GmbH & Co KG
Attorneys at Law
c/o User Interviews Inc.
Schellinggasse 3/10, 1010 Vienna, Austria
Please add the following subject to all correspondence: GDPR-REPID: 16452617
Researcher-Affiliated Participants: If you are a Researcher-Affiliated Participant, please contact the applicable Researcher with requests related to your information. We are not a“controller” of the Personal Information of Researcher-Affiliated Participants,and will pass any requests along to the Researchers, but cannot respond to your requests directly. We do not control or own Personal Information of Researcher-Affiliated Participants, and only process such Personal Information on behalf of the Researcher with whom you are affiliated. In such cases, we process Personal Information in accordance with our agreements with Researchers and to the extent necessary to comply with applicable law. To the extent instructed by a Researcher and in accordance with applicable law, we will reasonably assist a Researcher to comply with Participant requests by providing relevant information and support to the particular Researcher to enable it to comply with the request.
We may make changes to this Policy from time to time. We will post the revised Policy on the website with an “effective date” that indicates when the revised Policy will take effect. We encourage you to review this page periodically to note any changes.
Questions or Comments
User Interviews, Inc
320 7th Ave, #254
Brooklyn, NY 11215