Last updated: May 25, 2022
All capitalized terms used but not defined herein have the meaning set forth in the commercial services agreement and/or terms between User Interviews, Inc. (“UI”) and Customer.
UI uses certain third-party subprocessors to assist with provision of the Services. This page provides the name, purpose and location for each subprocessor. UI has signed a Data Processing Agreement with each subprocessor containing data protection obligations not less protective than those applicable to UI with respect to the protection of Customer Data.
Amazon Web Services, Inc.: Stores data from UI’s platform (U.S.A.)
Drift.com, Inc.: Provides chat support to Researchers and Participants (U.S.A.)
Fivetran, Inc.: Transfers data from UI’s platform to AWS for storage (U.S.A.)
HelloSign (JN Projects, Inc.): Facilitates document signing between Researchers and Participants in UI’s platform (U.S.A.)
Heroku (salesforce.com, inc.): Hosts UI’s production, staging and test environment databases (U.S.A.)
Mailchimp (The Rocket Science Group LLC): Sends transactional emails to Researchers (U.S.A.)
Postmark (ActiveCampaign): Sends transactional emails to Researchers and Participants (U.S.A.)
Tango Card, Inc.: Facilitates provisions of incentive payments to Participants (U.S.A.)
Twilio Inc.: Sends SMS messages to Participants on behalf of Researchers (U.S.A.)
Zendesk, Inc.: Provides email support to Researchers and Participants (U.S.A.)