Easily get in touch with participants one-by-one or as a group.
Using testing tools for unmoderated research? Set up integration redirects to track participant progress on surveys or tasks.
Easily build your research participant panel by importing a CSV file of existing contacts.
Connect your LinkedIn details and verifications to boost your chances of being selected for studies
Set quota targets to recruit the right mix of participants for your research study
No longer interested in our service? We make it easy to delete your account.
Who's distributing your incentive, what reward options are available, and when to expect your payment.
Make paying for projects simpler by setting up a prepaid balance with User Interviews.
Set team-level customizations for branding, templates, budgets, and more
Find stronger professional matches from our panel using skills and seniority targeting.
Screener surveys are key to a successful user research study. Get the most from your screener survey using these tips and best practices.
Accelerate insights with high-quality transcripts, traceable observations, and powerful analysis in the data grid
Learn more about our subscription pricing and who to contact to set up or change your plan.
How Pay-As-You-Go (PAYGO) and student researchers can achieve simple, flexible recruitment with User Interviews.
How to approve and invite qualified candidates for participation in your research study.
Learn how to launch a project in User Interviews
Once a project has launched, some settings can only be edited by your project coordinator.
Whether your recruitment plans have changed, or you're all set, wrapping up a recruit is pretty straightforward.
Tips and tricks for managing a Hub project and your own participant panel
Easily monitor the progress of your participants as they move through the stages of an unmoderated project.
Find all the user data you need to make the right recruiting decisions in participant profiles.
Modify the incentive amount for your entire project or for an individual participant, depending on your use case.
Best practices for running multi-phase or multi-day studies with User Interviews
User Interviews is now part of UserTesting. As a UI customer, nothing changes for you today. Here, we cover key customer FAQs.
Coming across studies that don't feel like a good match? Here's how to help find studies that interest you.
Add your own voice to our automated emails with custom email template sets.
Editing your screener survey is easy! Here are some best practices to do so.
The perks of keeping your screener short-er.
When launching a new project, copy the screener from your team's past projects.
Contact screener-qualified participants by email or phone, or review video responses to a custom prompt before approving them for your study
Did you know you can run surveys & usability tests with User Interviews? Learn how to recruit & manage participants for unmoderated studies.
Need to host more than one interview at the same time with different locations and moderators?
For U.S. participants, the IRS requires study payments totaling $600 or more to be reported on tax returns.
Stay on top of research happening at your company with instant visibility into org-wide research activity, spend, and impact
Customize your organization's branding by uploading a logo and creating custom email themes
Contacting the researcher about a study you will be participating in.
How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).
How to add and edit sessions on your project calendar for seamless scheduling across distributed teams and various study types.
Set a time limit window for participants to complete unmoderated tasks
Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.
Book a demo of our product for you and your team.
Easily review your moderated 1:1 interviews with video recordings, searchable transcripts, and session breakdowns all within User Interviews
Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.
How to edit the contact, billing, availability, integrations, and other details on your Researcher account.
Tools for conducting user research
Our email themes allow you to create emails that reflect your brand.
Participants will get communications from and be able to contact two parties: the User Interviews support team and research team for a study
Ensure the right level of access with team roles and permissions
Designate which payment methods your team can select at project launch
Reach out to our support team in-app and get quick real-time support!
Learn the ins and outs of our unified workspace for research design and panel management.
Limited free trials of Hub are available through Sales. Our legacy free Hub plan was discontinued in May 2024.
Learn how to access our Premium Support add-on and what it entails.
Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.
Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.
We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.
Learn how to connect, disconnect, and update Webex meeting links in User Interviews using our integration.
Using Alchemer for unmoderated research? Set up the integration to track participant progress on surveys.
Using UserZoom for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Using Optimal for unmoderated research? Set up the integration to track participant progress on prototype tests, surveys, and other tasks
Using Maze for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Using Lyssna for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Using UserTesting for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Keep participant data fresh for effortless targeting and segmentation in Hub
Use our Microsoft Teams and Outlook integrations to automate scheduling, meeting links, and moderator assignment
Run studies with the confidence that you’re always testing with the right users, all within one streamlined workflow.
User Interviews + Qualtrics: a flexible survey solution paired with the highest quality respondents
Our Loop11 integration streamlines end-to-end user research. Connect accounts to unlock lightning fast recruiting for usability tests.
If surveys are part of your toolkit, you can use User Interviews and Typeform together with our new integration.
If surveys are part of your research toolkit, you can now use User Interviews and SurveyMonkey together with our integration.
Our Lookback integration streamlines end-to-end user research. Recruit participants with UI, then seamlessly connect with them via Lookback.
Our Google integration helps you manage meeting links for moderated sessions, and sync your calendar for easier scheduling.
Learn how to connect, disconnect, and update Zoom meeting links in User Interviews using our Integration.
Create screener surveys faster with a question structure that easier for participants to complete
Build screeners faster with reusable templates, share vetted questions, and standardize participant data across studies
We ask you for participant feedback after every completed research session. Here’s how (and why) that feedback is collected and used.
How User Interviews maintains our high-quality participant audience.
Prompt participants to record a video response during the screening process—the fastest insight into their experience on a topic.
Upload a video of yourself answering a specific question as part of the screening process
Learn how we deter fraud and how to make a report if you suspect a participant is fraudulent.
Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.
Help the whole research team stay on-brand when communicating with customers about research.
Pay your research participants in flexible currency options and incentive types.
Use Hub emails to communicate regularly with your research panel to keep them engaged
To ensure compliance with local tax laws and regulations, User Interviews is registered to collect sales taxes in certain US states.
Target candidates from cities, states, and countries.
As the number of columns in your Hub participant table grows, learn how to hide and reorder columns to make the Hub panel work best for you.
Customize Hub so your users have an on-brand experience when participating in your research studies.
As your panel grows, learn how to organize and segment your customers enabling you to quickly find the right participants for your studies
Learn how to grow your research community with Research Hub. Import customer data, create opt-in forms, and send invitations to studies.
Edit and preview all of the communications your users will receive to ensure a great participant experience
Get in touch with UI by filling out our contact support form.
Schedule your demo and see us in action today.
