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Browse all support

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Run multiple 1:1 interviews at the same time

Need to host more than one interview at the same time with different locations and moderators?

Last Updated:
December 4, 2025
Scheduling & Calendars

Are study incentives taxable income?

For U.S. participants, the IRS requires study payments totaling $600 or more to be reported on tax returns.

Last Updated:
December 4, 2025
Earning Money
Policies & Eligibility

Track budgets, monitor activity, and prove impact with Reports

Stay on top of research happening at your company with instant visibility into org-wide research activity, spend, and impact

Last Updated:
November 25, 2025
For Admins
Incentives

Customize your organization's branding

Customize your organization's branding by uploading a logo and creating custom email themes

Last Updated:
November 25, 2025
No items found.

How can I contact the study researcher?

Contacting the researcher about a study you will be participating in.

Last Updated:
November 20, 2025
Communicating with Researchers

Learn how and when you'll receive your incentive payment

Who's distributing your incentive, what reward options are available, and when to expect your payment.

Last Updated:
November 20, 2025
Earning Money

Cancel or reschedule your session

How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).

Last Updated:
November 20, 2025
Session Scheduling & Participation

Use redirects to track participant progress on unmoderated tasks

Using testing tools for unmoderated research? Set up integration redirects to track participant progress on surveys or tasks.

Last Updated:
November 18, 2025
No items found.

Set your availability and manage your research calendar

How to add and edit sessions on your project calendar for seamless scheduling across distributed teams and various study types.

Last Updated:
November 18, 2025
Scheduling & Calendars

Set a time limit for participant responses

Set a time limit window for participants to complete unmoderated tasks

Last Updated:
November 11, 2025
No items found.

How to launch a new project

Learn how to launch a project in User Interviews

Last Updated:
November 11, 2025
Recruit

Redeem your incentive

Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.

Last Updated:
November 7, 2025
Earning Money

Schedule a demo of User Interviews

Book a demo of our product for you and your team.

Last Updated:
November 4, 2025
Pricing & Subscriptions

AI Recording, Transcription, and Session Analysis for Moderated Interviews

Easily review your moderated 1:1 interviews with video recordings, searchable transcripts, and session breakdowns all within User Interviews

Last Updated:
October 24, 2025
Scheduling & Calendars
Recruit
Research Hub

Create a Researcher account

Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.

Last Updated:
October 24, 2025
No items found.

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

Last Updated:
October 24, 2025
No items found.
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