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Browse Researcher Support

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How can I extend my study?

How to extend a study beyond the originally scheduled timeline.

Last Updated:
April 25, 2024
Scheduling & Calendars

How do you build a high-quality participant audience?

How User Interviews maintains our high-quality participant audience.

Last Updated:
April 25, 2024
Recruit

Comment and collaborate with teammates on drafts

Want your teammate to review your recruitment project before it goes live? Here's how you can share and comment on draft projects.

Last Updated:
April 25, 2024
Recruit
Research Hub

What is Double Screening?

Contact screener-qualified participants by email or phone, or review video responses to a custom prompt before approving them for your study

Last Updated:
April 15, 2024
Screener Surveys

Add video screening to your project

Prompt participants to record a video response during the screening process—the fastest insight into their experience on a topic.

Last Updated:
April 12, 2024
Screener Surveys

Does User Interviews use Research Hub contacts for its own purposes?

Our terms of service regarding privacy for Research Hub.

Last Updated:
April 12, 2024
Research Hub

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan is discontinued as of May 2024.

Last Updated:
April 12, 2024
Pricing & Subscriptions

Use grid (matrix) questions in your screener to combine multiple subtopics into a single question

Create screener surveys faster with a question structure that easier for participants to complete

Last Updated:
April 11, 2024
Research Hub
Recruit
Screener Surveys

View or edit the requested participant number

Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.

Last Updated:
April 11, 2024
Recruit

Upload and manage a CSV of participants for Hub

Easily build your research participant panel by importing a CSV file of existing contacts.

Last Updated:
April 11, 2024
Research Hub

Create and share meeting links with participants

Last Updated:
April 11, 2024
Scheduling & Calendars

Invite participants to sign up for a Research Hub project

3 methods to invite research participants to sign up for a study

Last Updated:
April 11, 2024
Research Hub
Emails & Messaging

How do I create and edit email themes?

Our email themes allow you to create emails that reflect your brand.

Last Updated:
April 11, 2024
Emails & Messaging
Research Hub

Invite past participants from former studies to current studies

Inviting past qualified, approved, and completed participants to future sessions.

Last Updated:
April 11, 2024
Recruit

Use the Lookback integration to run end-to-end user research

Our Lookback integration streamlines end-to-end user research. Recruit participants with UI, then seamlessly connect with them via Lookback.

Last Updated:
April 11, 2024
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Connect or disconnect your calendar with the Google integration

Our Google integration helps you manage meeting links for moderated sessions, and sync your calendar for easier scheduling.

Last Updated:
April 11, 2024
Scheduling & Calendars

Still stuck?

Get in touch with UI by filling out our contact support form.

Contact support