Browse Researcher Support

Filter and search all articles
Filter articles by tag
Researcher Tags
Participant Tags
Search All Articles
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Browse Researcher Support

Sorting by: Last Updated

Schedule a demo of User Interviews

Book a demo of our product for you and your team.

Last Updated:
May 8, 2024
Pricing & Subscriptions

Research Hub Part 2: Managing Your Panel

As your panel grows, learn how to organize and segment your customers enabling you to quickly find the right participants for your studies

Last Updated:
May 8, 2024
Research Hub

Research Hub Part 1: Building Your Panel

Learn how to grow your research community with Research Hub. Import customer data, create opt-in forms, and send invitations to studies.

Last Updated:
May 8, 2024
Research Hub

Check the feasibility of your recruit

Launching a project is the best way to check for recruiting feasibility with User Interviews!

Last Updated:
May 8, 2024
Recruit

Submit feedback on participants

We ask you for participant feedback after every completed research session. Here’s how (and why) that feedback is collected and used.

Last Updated:
May 8, 2024
Recruit

Contact our team with questions

Can't find what you're looking for? Here’s how to contact us with questions for our support, billing, sales, and project coordinator teams.

Last Updated:
May 8, 2024
No items found.

Choose from dozens of currencies and incentive types

Pay your research participants in flexible currency options and incentive types.

Last Updated:
May 8, 2024
Incentives

Use grid (matrix) questions in your screener to combine multiple subtopics into a single question

Create screener surveys faster with a question structure that easier for participants to complete

Last Updated:
May 8, 2024
Research Hub
Recruit
Screener Surveys

View or edit the requested participant number

Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.

Last Updated:
May 8, 2024
Recruit

Create a Researcher account

Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.

Last Updated:
May 8, 2024
No items found.

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

Last Updated:
May 8, 2024
No items found.

Replace a no-show

If a participant didn’t show up to your confirmed session, here’s what to do.

Last Updated:
May 8, 2024
Recruit
Scheduling & Calendars

Review our fraud deterrence policies

Learn how we deter fraud and how to make a report if you suspect a participant is fraudulent.

Last Updated:
May 8, 2024
Recruit

Run multiple 1:1 interviews at the same time

Need to host more than one interview at the same time with different locations and moderators?

Last Updated:
May 8, 2024
Scheduling & Calendars

Download your project receipt or invoice

Receipts and invoices will be automatically emailed and saved in your project workspace.

Last Updated:
May 8, 2024
Pricing & Subscriptions

Set up approved payment methods for your team

Designate which payment methods your team can select at project launch

Last Updated:
May 7, 2024
For Admins
Pricing & Subscriptions
Recruit
Research Hub

Still stuck?

Get in touch with UI by filling out our contact support form.

Contact support