Test and validate before you ship

User Interviews specializes in occupation and behavior-based targeting, not just demographics. For tech and SaaS companies, this means we can help you identify users by the digital tools and apps they currently use. Our network includes more than 6 million participants spanning consumer and B2B audiences, meaning you can source the right mix of perspectives and experience for your study. Our precise audience targeting and screening tools mean that you can be sure feedback is coming from users who match your real audience – not generic respondents who are unfamiliar with your product category.

Maintaining data integrity is core to our mission. User Interviews uses a combination of automated fraud detection and human verification to ensure participant authenticity. This includes identity verification, IP tracking, device fingerprinting, and behavioral monitoring to flag suspicious activity. 

Our fraud rate is less than 1%, one of the lowest in the industry. We also manually review participant applications and monitor responses for consistency and quality. The result is a panel of verified, engaged users who are who they say they are, and back it up with genuine, trustworthy insights.

User Interviews supports a wide variety of study types for technology and software companies. Teams use our platform for moderated interviews, unmoderated usability tests, and large-scale surveys to collect both qualitative and quantitative insights. You can validate new product ideas, test onboarding flows, refine user journeys, or measure satisfaction after launch.

Our integrations with survey tools like Qualtrics or testing tools like Maze (to name just a couple) make it simple to gather scalable data, while automated scheduling and incentives management save time. Whether you’re running continuous discovery interviews, strategic research, or ad-hoc tests, User Interviews gives you the flexibility to adapt your methods to your goals.

Yes. Consumer apps and B2B platforms both rely on understanding behaviors of real users. For consumer products, we can help you target based on device type, category usage, brand familiarity, or app preferences.

For B2B, we can target by role, seniority, professional skills and experience, team size, industry, and product stack. We can help you source senior decision-makers and software budget holders. Some software companies run hybrid programs: consumer adoption research + enterprise buyer research. We support all of it.

Absolutely. We understand that this is especially important for enterprise SaaS and data-sensitive applications. User Interviews prioritizes security and compliance at every level of the platform. We’re SOC 2 Type II, ISO 27001, and ISO 27701 certified. Our platform also offers customizable consent workflows, opt-in forms, NDAs, and access controls so research teams can operate safely within enterprise environments.

From secure payment processing to privacy-by-design principles, every part of User Interviews is built to minimize risk while maximizing research output. For industries like SaaS, fintech, and healthcare, we support responsible, ethical research practices at scale.

Yes. User Interviews was designed to scale across entire organizations, not just individual teams. ReOps leaders can manage governance and permissions, UX researchers can build and launch studies, and product and design teams can jump in as collaborators or observers. Shared templates, smart presets, and reporting dashboards make cross-functional research simple.

Plus, there are no seat limits, so different departments – from product to marketing – can work in parallel without disruption or added cost. This collaborative structure ensures that insights don’t live in silos, allowing companies to ship more user-centered products faster.

Most software researchers see qualified matches within hours. With automated screening, scheduling, and participant communication, projects that used to take weeks can now be completed in days.

Whether you’re testing a new feature, running a quick concept validation, or collecting quantitative feedback, our tools help you hit your deadlines without compromising data quality.