We get it—life happens! If you can no longer attend or participate in a study you've been confirmed for, all we ask is that you provide us with as much advanced notice as possible.
We require at least 36 hours notice for any cancelations to avoid a penalty or disqualification from participating in future studies.
There are a few ways to cancel your spot in a study. We've listed them below in order preference to ensure a smooth cancelation process.
This option is ideal because you can give us and the researcher as much notice as possible. You should follow the steps below as soon as you know you can no longer participate.
You can also find a direct link to the messages tool in your confirmation email. It looks like this:
This option should be used when necessary, but is considered a late or last-minute cancelation. The instructions below are also outlined in your reminder text for reference.
If you run into any issues, errors, or need help, email us at email@example.com.