Research Hub is a CRM designed for researchers. It helps you to build and manage your panel, so you can get valuable insights from users in a fraction of the time.
This guide will get you started launching studies, importing users, and organizing your panel. We'll include links to in-depth resources on specific topics along the way.
This 2-minute video outlines the key benefits of Hub and gives a quick overview of how to use it.
Research Hub replaces over 5 tools with a single solution that handles invitations, screener surveys, applicant tracking, scheduling, incentive payouts, and all the logistics that researchers don’t have time for. The best way to see Hub’s features firsthand is to launch a project. It's free and only takes a few minutes.
Main article: best practices guide for Hub projects
After your project is live, you can manage it in the project workspace, keep track of who's been invited, and even track email opens and clicks.
Main article: The Hub participant experience
Hub makes research easier for you and your users. Participants can easily apply to your study and submit a screener. You can manually approve applicants one by one, or switch on auto-approve based on screener questions. Either way, approved participants can schedule themselves for time slots that fit your team's availability. If your study is a task participants complete on their own time, you can automate sending them instructions.
Your customers will experience Research Hub as if it’s an extension of your brand. There are lots of customization options, like branding, email templates, data consent notices, and domain authentication.
You no longer need to juggle spreadsheets, emails, scheduling apps, and customer databases owned by other teams. Instead, you’ll have a single source of truth to manage recruitment and participation in studies. Here's how to set up your Hub panel for success!
First, import your users to Hub (more tips here). along with any data you’ll find helpful for recruiting. The following types of data can be handy:
Research Hub is built to be flexible. Once you've imported your users, you can create custom columns in the database to store any kind of user data that’s important to you, and you can apply custom filters and labels to find the right participants for your study.
💡 Hub tracks participation for you: who’s added to which studies, who participates, how they answer screeners, and how much they’ve earned in incentives. All this info is available as you filter your panel.
It's free to add up to 100 users to Hub. As your panel grows, you can upgrade to one of our affordable subscriptions.
If you’re starting with a small population of users, Hub can help you grow.
If there's anything else you'd like to know about Hub, you can check out the full list of Hub support pages, or email firstname.lastname@example.org with questions. Happy researching!