Saskia (she/her) excels at helping teams work more effectively. She is currently doing this as Research Ops Lead at Monzo Bank in the UK. 

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Previously, she led both design and research operations at Anaplan, working closely with UX team leads to identify operational blockers and implement key initiatives to help the team respond to growth and change in the business. Before that, she spent 4 years at Deliveroo, where she set up and led the company’s research ops function, supporting the user user research team as they scaled through robust systems, improved processes, and clear protocols, guidelines and templates for everything from participant recruitment to asset management. 

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Before transitioning to research, Saskia worked as a copy editor in magazines. This experience in the high-pressure publishing and tech start-up industries has honed her abilities to prioritize, communicate and remain calm while navigating complexity and ambiguity. 

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Originally from South Africa, Saskia has studied and worked in Tokyo, Moscow, and Cape Town before putting down roots in London.