Today we are thrilled to announce that UserTesting is acquiring User Interviews.
Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable Customer Insights Engine, strengthening how organizations access real customer perspectives to make better business decisions.
UserTesting is the leading provider of customer insights technology, and User Interviews is the best-in-class solution for participant recruitment. This acquisition is a natural extension of the value and capabilities of each company, now made better together.
Why this matters and why right now?
We have always believed quality customer insight is made possible first and foremost by having fast, scalable access to quality participants across any niche. Now, we’re combining that participant access with the world’s leading suite of customer insights technology to make enterprise level research possible at scale in the age of AI.
“We started User Interviews to help organizations hear from the people that matter most to their business. Combining User Interviews’ panel expertise with UserTesting’s platform gives enterprises a more scalable, trusted way to access the right audiences and translate insight into action.”
— Basel Fakhoury, CEO, User Interviews
“As companies reimagine their products and experiences to win in the AI era, the need for trusted customer insights has never been greater. By bringing UserTesting and User Interviews together, we’re creating the fastest and most reliable way for teams to understand their customers and make better, smarter decisions with confidence.”
—Eric Johnson, CEO, UserTesting
What to expect next
Our dedication to supporting existing and new customers is as strong as ever. In fact, with the increased resources made available through this acquisition, we’ll have even more ability to deliver on our roadmap and value promise to researchers, designers, product managers, and marketers who rely on us to support all their research. We want to be very clear—our customers can still buy and use User Interviews directly and will receive the same high quality participants they rely on.
We want to thank each and every one of our customers for your support over the last 10 years. We couldn’t be more excited to continue building the leading research recruitment solution with you long into the future.
Read the full press release to learn more.
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