Alice Kiernan

User Research Operations Manager | Department for Education

Most likely to get locked into the office at the end of the day
Alice Kiernan headshot - woman with long brown hair smiling in gray shirt against blurred background

Alice (she/her) is a user researcher, spreadsheet and data enthusiast, earth lover and mother to one son, Noah. 

She's currently User Research Operations Lead at the UK Department for Education, where she helped build and scale a ReOps function for over 100 user researchers.

Following her graduation from the University of Manchester in 2016, Alice decided to put her degree in Geography to good use and started her public sector journey as a Neighbourhood Officer. Engagement and participatory design with communities strengthened her desire to make a difference to users. An interest in digital led her into Communications before moving into user research and ReOps.

As an ex-volunteer-librarian and current user researcher, Alice was responsible for building the Department for Education's COVID-19 Insight Library during the pandemic. Captivated by the process of building an insight management tool from scratch, Alice now uses this experience to shape the emerging unified Insight Management strategy and tools for the department. 

Out of work, Alice enjoys spending quality time with her little boy, seeing the world through his eyes and spending time with someone who asks "why" as much as she does. 

Currently listening to:
on their summer reading list:
The Diary of a CEO with Steven Bartlett