Claudia (she/her) has a penchant for the unknown unknowns. Currently leading UX Research at Highspot, she previously built and scaled research as the Director of Insights - UX Research & Product Analytics at Fivestars, a fintech company (acquired by SumUp). Prior to that, Claudia conducted research for Pinterest and Hulu. 

She is passionate about improving financial literacy, understanding the powerful impact good UX has towards a company’s valuation, and helping others reach their career goals. In 2020, Claudia founded Jump Start UXR, a community where early-career UXRs and UXR leaders connect, learn, and share opportunities. She is also an advisor for early stage startups and helps them achieve sustainable profitability and growth through user-centric strategies. 

Claudia graduated with Highest Honors from UC Berkeley with a B.A. in Psychology & Economics and an MBA from UC Berkeley’s Haas School of Business.

She grew up outside Jakarta, Indonesia, and loves writing, prognosticating financial markets, traveling, and her corgis.