Patrizia (she/her) is the Head of User Experience Operations at Truelayer where she is responsible for both research and design operations. She has developed her approach to Design and DesignOps over 20+ years of international experience in usability, accessibility, web design, design management and user research.
With a background in academic and industrial research leading international teams, Patrizia has been known for her pioneering work in web accessibility, design facilitation with LEGO Serious Play, and co-creation.
Patrizia trains her Norwegian forest cat in her free time, and is passionate about Italian wines.
She believes that methods are made to be learned and broken (not in the reverse order—you cannot break what you know nothing about).