Product Talks: a quarterly, invite-only, mini-webinar for research teams. Listen in as our product and success teams demo new features, preview what's next on the roadmap, and answer questions from the researcher community.
UI Product Talk #4: November 18, 2021
In our final Product Talk of 2021, we’re excited to share with you our five favorite product updates that have recently shipped. These are some of the most-requested features from researchers looking to streamline their recruitment workflow. In fact, many of you contributed insights and feedback throughout the development process, so we hope you’re as excited as we are to see them come to life in the product.
Missed the webinar?
🎥 Watch the recording below
💻 Download the slides
🗒️ Read on for a summary
⚡ Faster participant review
- Filters: Find your best-fit participants, fast. Apply one or more filters to your participant queue to quickly and precisely seek out the participants you most want to talk to. Combine any number of characteristics and screener questions to meet your participant recruitment goals — as specific as they may be.
- Previous/Next: Stay in the review flow. Navigate between participants profiles using previous/next buttons to consider more participants in less time.
- Scannable Profiles: Make a quick assessment on fit. Improvements to profile readability make it easier to see at a glance whether a participant meets your key criteria.
👩🏼💼 Improved B2B matching
- Structured job titles: Structured data results in better matches. Researchers and participants are now selecting from the same set of job titles, meaning you can better target professional personas for your B2B studies.
- Professional targeting options: The ability to target participants by job level is right around the corner. Skills, occupation groups, and other professional characteristics are in active discovery.
🛡️ Enhanced fraud detection
- Preventative checks: Fraud on our platform is rare, and we’re working to make it even rarer. We’ve implemented preventative checks to quickly spot misrepresentation and suspicious accounts, to ensure our participant pool remains high quality.
✉️ Better response rates to Hub invites
- Email metrics: Have you ever hit send on an invitation and felt like your email has entered a black hole? Not anymore! With new email metrics available for Hub projects, you have visibility and control over email performance.
- Resend invitations: A natural follow-on from metrics, you can now send follow-up invites. Optimize subject lines and email copy to improve response rates the second time round.
🔒 Easier compliance with privacy regulations
- Data consent notices: Researchers care about handling personal data in compliant ways. With our new DCN editor, you can customize your consent notice, apply text formatting, and link out to a more detailed privacy policy.
- Include a footer: Have more privacy information to share? Make it easily accessible to participants with the new option of adding a custom footer to all participant-facing pages.
Fresh from our company retreat, we also wanted to give you a sneak peek of some bigger things we’re scoping for 2022 that we think will help researchers scale their work and impact.
🎉 2022 Sneak Peek
- Integrations: One of the most frequent questions we get is, “When are you integrating with [insert testing tool of choice]?”. Well, we’re excited to share that integrations are on the roadmap for 2022 and the primary focus for Logistics pod. We care deeply about making the recruiting workflow easy, which includes simpler ways for researchers to plug and play with their preferred tools and methodologies.
- Team Enablement: Research is a team sport. As we onboard larger teams and their volume of research increases, new needs and opportunities emerge. We’ll be expanding the product team and creating a new pod to ensure that the experience scales well for our largest, most active customers.
And of course, we’ll continue our focus on the enduring outcomes of our other two pods. As a reminder:
- Matching pod is tackling marketplace health and the opportunity of how to best balance supply and demand.
- Hub pod is driving toward better awareness and adoption of Hub, and an awesome product experience once folks get there.
That’s it for Product Talk #4. See you in 2022 for more product highlights!
UI Product Talk #3: August 26, 2021
In our third quarterly Product Talk, we looked at recent updates and iterations to features like screener survey skip logic, adding sessions to your calendar (for participants), opt-in form customization, and more.
But first, we offered a quick peek into how User Interviews approaches product development, and what that means for the roadmap:
How we approach product development
- Organizing around outcomes
- Using pods 🐬 for a user-focused, research-driven, iterative approach
The Matching pod
- 🔦 Focus: Finding the right participants for every research project
- ✅ Launched: Preview screener survey logic; progressive new participant onboarding flow (= richer data); updated "Browse Studies" page for participants
- 📆 Upcoming: Improvements to data collection and more effective participant engagement
The Logistics pod
- 🔦 Focus: Make reviewing, vetting, and scheduling participants a seamless experience
- ✅ Launched: Participants can add sessions to their calendars; participant match score
- 📆 Upcoming: Calendar syncing for participants; advanced participant filters—filter by screener questions and characteristics
The Hub pod
- 🔦 Focus: Creating the best solution for conducting research with your own user base
- ✅ Launched: Opt-in form customization; alpha version of participant data management API for GDPR compliance
- 📆 Upcoming: View email engagement statistics; (exploring) invited participant follow-up
UI Product Talk #2: May 27, 2021
We started our second Talk with big news—we recently raised $10M in our series A, and have since grown our product and engineering teams to start releasing more features, faster. We're also investing in our site infrastructure to improve performance & delivery. Our product team has a lot of big builds coming, and would love your feedback.
We reviewed recently launched features like the new project builder, and highlighted new functionality to beloved features like Document Signing, Email Themes, Email Template Sets, Opt-in forms, and and the Hub participants table.
We gave a sneak peek into features our team is currently building, including:
Make launching a project easier
- Previewing screeners and testing skip logic in the project builder
- Updates to the Characteristics section of the project builder
Help participants get matched to more relevant studies
- A new studies page experience for participants
- A redesigned participant sign-up flow that should should boost
- Improvements in efficiency of our behind the scenes participant targeting system
Reduce no-shows
- Making it easier for participants to add confirmed sessions to their calendar
Better support organizations with many researchers
- Allow researchers to organize into teams within the same organization
UI Product Talk #1: February 25, 2021
In the first ever Talk, we reviewed our recently launched Zoom integration, Document Signing feature, and our newest Hub features—Invite Rules, Email Themes, and Email Templates. We also looked forward to launching our new project builder, supporting multiple teams in an organization, improving our participant matching, and improving our site's accessibility.
