Browse all support

Create a Researcher account

Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

What tools do you recommend for conducting user research?

Tools for conducting user research

Get product validation within a day with User Interviews

How do I create and edit email themes?

Our email themes allow you to create emails that reflect your brand.

UI vs. Researcher—who's who?

Participants will get communications from and be able to contact two parties: the User Interviews support team and research team for a study

Set up roles and permissions for your team

Ensure the right level of access with team roles and permissions

Set up approved payment methods for your team

Designate which payment methods your team can select at project launch

Live chat with our project support team for real-time help

Reach out to our support team in-app and get quick real-time support!

How to navigate User Interviews

Learn the ins and outs of our unified workspace for research design and panel management.

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan was discontinued in May 2024.

Get Premium Support for personalized help with UI

Learn how to access our Premium Support add-on and what it entails.

Get help with common Researcher login issues

Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.

Research Hub Quick Start Guide

Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.

New here? Best practices to keep in mind!

Get familiar with our new navigation design

We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.