Browse all support

Earn money with our participant referral program

Refer a friend to User Interviews to earn money between studies. Both you and your friend earn a bonus when they complete a study.

Why am I receiving calls, emails, or messages from a researcher?

Can you tell me more about your participant audience?

Learn more about our participant audience and reach.

Why am I being invited to the same study multiple times?

Upload and manage a CSV of participants for Hub

Easily build your research participant panel by importing a CSV file of existing contacts.

Can I create a waitlist with backup participants?

Backup participants help to ensure that you reach your target number of participants.

What project settings can be edited once a project has launched?

Once a project has launched, some settings can only be edited by your project coordinator.

Create email template sets to manage participant communication

Add your own voice to our automated emails with custom email template sets.

How can I target participants by their skills and seniority for my B2B study?

Find stronger professional matches from our panel using skills and seniority targeting.

I was approved for a study, but was told it's full. What happened?

Why studies fill up before you could schedule yourself.

I was removed from a study, but did not request this. What happened?

Why you were removed from a study and what to do about it.

How do I close a project once my study is over?

Once a study has concluded, researchers can easily signal to our team that their project is ready to close.

How do I pause, close, or cancel a project?

Whether your recruitment plans have changed, or you're all set, wrapping up a recruit is pretty straightforward.

So, how does this all work?

A quick glimpse at your experience as a participant

How can I make sure I'm receiving all recruitment notifications?

How to manage recruitment notifications to ensure you're receiving important messages.

I'm not interested in these studies—how can I find studies that fit me?

Coming across studies that don't feel like a good match? Here's how to help find studies that interest you.