Browse all support

Use segments in Hub to retarget participants for future studies

Easily save and reuse custom groups of participants for fast and targeted recruiting.

Can you walk me through the recruitment process?

What to expect when you recruit with User Interviews.

Research Hub Part 4: Launching Your First Study

Launch your first study and invite users to participate. Our intuitive workspace takes you step-by-step through designing your project.

What should I do if a participant is late?

Handling participants who arrive late to sessions is up to the researcher's discretion.

Switch between manual and automatic participant review

How (and why) to manually or automatically approve participants who apply to a project.

How do I connect my LinkedIn and Facebook profiles to my participant profile?

How (and why) to connect your Facebook and LinkedIn accounts with your participant profile.

What are best practices for managing a Hub project?

Tips and tricks for managing a Hub project and your own participant panel

What is the participant's experience in a Hub project?

The step-by-step of what your participants will experience when signing up for a Research Hub project (with screenshots).

What is the minimum scheduling notice and how can I change it?

Adjust the time frame for participants to confirm their spot before a session.

Update your participant profile

Keep your profile up-to-date to make sure you're receiving the right research study invitations and improve your chances of being selected.

What incentive do you recommend for research studies?

Create and share meeting links with participants

How do I set up and preview skip logic?

Will anything affect my account or ability to participate in future studies?

How User Interviews manages participant accounts to ensure quality.

What is “key criteria” and how is it used on the redesigned participant profile?

We’ve redesigned the participant profile to surface your “key criteria” and support faster participant reviews. Read on for all the changes.

How do I create custom filters for participants in my queue?

Apply one or more custom filters to the participant queue to quickly seek out the participants you most want to talk to.