Browse Participant Support

Are study incentives taxable income?

For U.S. participants, the IRS requires study payments totaling $600 or more to be reported on tax returns.

How can I contact the study researcher?

Contacting the researcher about a study you will be participating in.

Learn how and when you'll receive your incentive payment

Who's distributing your incentive, what reward options are available, and when to expect your payment.

Cancel or reschedule your session

How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).

Redeem your incentive

Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.

UI vs. Researcher—who's who?

Participants will get communications from and be able to contact two parties: the User Interviews support team and research team for a study

Video screening tips & what to expect

Upload a video of yourself answering a specific question as part of the screening process

What policies should I be aware of as a participant?

How can I add confirmed sessions to my calendar?

How do I delete my participant account?

No longer interested in our service? We make it easy to delete your account.

How can I contact your support team?

Getting in touch with the User Interviews support team.

What is participant email two-factor authentication (2FA)?

The researcher has not sent instructions for my upcoming session. What should I do?

Getting in touch with the researcher with questions or when you need study assistance.

Browse upcoming studies

Ready to start applying to paid research studies? Here's where to find upcoming studies accepting applications via User Interviews.

How do I connect my LinkedIn and Facebook profiles to my participant profile?

How (and why) to connect your Facebook and LinkedIn accounts with your participant profile.

Update your participant profile

Keep your profile up-to-date to make sure you're receiving the right research study invitations and improve your chances of being selected.