Browse Researcher Support

Upload and manage a CSV of participants for Hub

Easily build your research participant panel by importing a CSV file of existing contacts.

Can I create a waitlist with backup participants?

Backup participants help to ensure that you reach your target number of participants.

What project settings can be edited once a project has launched?

Once a project has launched, some settings can only be edited by your project coordinator.

Create email template sets to manage participant communication

Add your own voice to our automated emails with custom email template sets.

How can I target participants by their skills and seniority for my B2B study?

Find stronger professional matches from our panel using skills and seniority targeting.

How do I close a project once my study is over?

Once a study has concluded, researchers can easily signal to our team that their project is ready to close.

How do I pause, close, or cancel a project?

Whether your recruitment plans have changed, or you're all set, wrapping up a recruit is pretty straightforward.

How do I organize emails from User Interviews?

What is the participant's experience in a Recruit project?

The step-by-step of what your participants will experience when signing up for a Recruit project (with screenshots).

How do I label participants in my panel?

Segment your participant panel in Research Hub.

Add a default logo to all pages your participants visit

Upload your company logo to Research Hub to create consistent branding for your team and enhance the participant experience.

How do I invite colleagues to join my team?

Manage your team and invite new faces to help with your research

How can participants propose alternate session times?

Let participants who can't find convenient times propose alternatives.

Curate Panel: A Guide to Level 3 of the Research Hub Maturity Map

Build and maintain a research panel of best-fit participants for faster, easier, iterative recruiting with Research Hub.

Standardize Research: A Guide to Level 2 of the Research Hub Maturity Map

Achieve professional communication and consistent recruiting standards with Research Hub

Establish SSO / SAML for your team

How to set up your SSO login