Browse Researcher Support

How can I customize my view of the Hub participant table?

As the number of columns in your Hub participant table grows, learn how to hide and reorder columns to make the Hub panel work best for you.

Research Hub Part 3: Customizing Hub For Your Users

Customize Hub so your users have an on-brand experience when participating in your research studies.

How does the messages tool work?

Easily get in touch with participants one-by-one or as a group.

Research Hub Part 2: Managing Your Panel

As your panel grows, learn how to organize and segment your customers enabling you to quickly find the right participants for your studies

What is email two-factor authentication (2FA) and how does it work?

How soon after launching a project can I book my first session?

Research Hub Part 1: Building Your Panel

Learn how to grow your research community with Research Hub. Import customer data, create opt-in forms, and send invitations to studies.

Customize and preview participant emails on your Hub project

Edit and preview all of the communications your users will receive to ensure a great participant experience

I launched my project. Now what?

What are some best practices for using skip logic?

Skip logic best practices & good-to-knows!

Extend your study

How to extend a study beyond the originally scheduled timeline.

Invite past participants from former studies to current studies

Inviting past qualified, approved, and completed participants to future sessions.

How can we update the company name or domain on our account?

Here's how to update your company name and/or domain association.

Invite participants to sign up for a Research Hub project

3 methods to invite research participants to sign up for a study

How are columns updated when I upload a new CSV to my panel?

Uploading new data to your panel, as well as how columns can be mapped or created.

Can I contact participants after my study has ended?

Getting in touch with participants once a study has been close.