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January 2, 2020

User Interviews Release Notes 2020

See the latest updates to User Interviews, all in one place.

JP Allen

Your feedback directly impacts what we build. Upvote feature ideas or submit your own at our public roadmap!

January 31 -  🏗 draft sharing and comments, 🔬 advanced filters, and 🌐 GDPR

This month, we've launched a bunch of new tools to make managing projects and participants easier, smoother, and more collaborative.

1. Share and comment on draft projects

We’ve added the ability for you and your teammates to comment on draft projects! Cool, right?

Click "Share" in the top left corner of your draft project to grab a shareable link; click "Comment" in the top right to see and post comments. Easy!

Here's the nitty gritty:

  • Each screen in the project builder has its own comments section, so your team's comment threads about, say, project details, screener questions, incentives, or scheduling, are kept separate and organized.
  • Anyone on your User Interviews team can view and comment on drafts. If you want to collaborate with someone who’s not on User Interviews yet, simply invite them to create a free account!
  • Once you launch your project, comments automatically resolve, leaving you with a fresh slate. You can keep working together once your project goes live by giving teammates view or edit permissions!

You can find a more detailed rundown of this feature in our knowledge base.

Coming soon 🔭: comment on launched projects, @mention teammates in comments to ping them, and more!

2. Organize your population with advanced filters

You can now filter and search your Hub Participants population on more sophisticated criteria with an updated, cleaner design.

Voilà! The new filters sidebar: apply filters based on activity history, incentives, empty/not empty states, and multiple values at once.

The Participants > Hub Participants view is where you can see the population of users you've brought yourself (via CSV upload, project invite, or your custom opt-in form). Click the blue plus sign (+) next to any field on the new sidebar to customize your filters. You can now filter by:

  • Multiple labels at once
  • Multiple values (e.g., users whose favorite color is green OR orange)
  • Incentives earned
  • Empty or non-empty (e.g., users with no last participated date)

These new options make finding participants easier. For example, you could show all participants who earned under $100 in incentives last year or no incentives at all, to target your next study invite at users who have been less active recently. Or, you could quickly search for a single participant without having to click through multiple pages.

These new filters build on earlier work to build more tools for keeping up with your user population, like more detailed participant profiles and opt-in forms to bring more users into your User Interviews audience.

You can find a detailed guide to the new filters here, or just email us with any questions.

3. Be more GDPR-friendly

Other posts cover our new suite of policies and tools to help researchers meet their responsibilities under the EU's General Data Protection Regulation (GDPR), but we thought we'd pull out a couple of new features from the list to highlight here:

  1. Easily add a data consent notice that's consistent across all pages in User Interviews where you request user data
  2. Collect, store, sort, edit, and erase data—and run the whole research process end-to-end—without having to exit User Interviews and interact 3rd parties that might be less GDPR-aware.

The best stories about user research

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January 28 - 3 product questions for 2020 🚀

Instead of updating our previous Release Notes post, we're starting 2020 with a fresh post, and taking taking a step back to talk about some larger-scale thoughts on the year to come.

Too often, all-encompassing product roadmaps set themselves up to fail; it's easy to make the mistake of over-planning, or being product-centric instead of user-centric.

The question isn't, "what will build?" but "what user needs are we tackling?" Instead of a bulleted list of specific future features, here are 3 questions we're exploring as we evolve User Interviews this year.

1. Within research, who does what, and when?

Research is a team sport. We have a ton of ideas for making collaboration in User Interviews even easier and more useful, but we also have a lot to learn.

When do researchers loop in other teammates? When do teammates reach out to you? How do we solve problems not only for individual researchers, but for whole teams? These questions are central to what we're building this year.

2. Is there more to life (well, research) than projects?

We built User Interviews to solve a specific problem: “we need to talk to 5 people for this project—how do we find them?” This was a great starting point, because it matches a mental model many users already have.

But what if, instead of a list of finite "projects," you had participant segments, a calendar, a few screener templates, and handy automations to link them all together? We want to evolve our product to address researcher needs that don't fit cleanly into the existing "launch a project" frame.

3. What are the other critical tools in your research stack?

...And would it be helpful if User Interviews could pass data back and forth with them? In other words: integrations, baby 🔀.

Your perspective matters

As we've said elsewhere (including in this post!), your perspective has a direct impact on what we build. If any of these questions got you thinking, hop over to our roadmap and add a note! Happy 2020!

JP Allen

Growth Marketer

JP Allen is a Growth Marketer at User Interviews. Obsessed with languages, writing, learning, spreadsheets, and bad puns.

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