Browse Researcher Support

Set up approved payment methods for your team

Designate which payment methods your team can select at project launch

Live chat with our project support team for real-time help

Reach out to our support team in-app and get quick real-time support!

How to navigate User Interviews

Learn the ins and outs of our unified workspace for research design and panel management.

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan was discontinued in May 2024.

Get Premium Support for personalized help with UI

Learn how to access our Premium Support add-on and what it entails.

Get help with common Researcher login issues

Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.

Research Hub Quick Start Guide

Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.

New here? Best practices to keep in mind!

Get familiar with our new navigation design

We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.

Track and manage participant progress for your unmoderated project

Easily monitor the progress of your participants as they move through the stages of an unmoderated project.

Connect the Webex integration to create and share meeting links

Learn how to connect, disconnect, and update Webex meeting links in User Interviews using our integration.

Use the Alchemer integration to track participant progress on surveys

Using Alchemer for unmoderated research? Set up the integration to track participant progress on surveys.

Use the UserZoom integration to track participant progress on unmoderated tasks

Using UserZoom for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the Optimal integration to track participant progress on unmoderated tasks

Using Optimal for unmoderated research? Set up the integration to track participant progress on prototype tests, surveys, and other tasks

Use the Maze integration to track participant progress on unmoderated tasks

Using Maze for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the Lyssna integration to track participant progress on unmoderated tasks

Using Lyssna for unmoderated research? Set up the integration to track participant progress on surveys or tasks.